Reference

Terms & Conditions That Govern Your Account

These Terms & Conditions set out the rights and obligations between you and 4matic when you open an account, make deposits via UPI or Paytm, and access the…

Account EligibilityWallet & DepositsWithdrawal PolicyAccount TerminationGoverning Law
4matic Terms & Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe something has been applied incorrectly to your account, our support team is available around the clock. Raise a query through live chat, send us an email, or use the in-app help form — whichever suits you best.

Team online

Live Chat

Start a live chat session directly inside your account dashboard. Our agents can pull up your account record, check transaction history and clarify any term that applies to your specific situation — available 24 hours a day.

Email Support

Write to our support address for a documented, written response to your query about these terms. We aim to reply within one business day and retain all correspondence as part of your account file for future reference.

In-App Help Form

Submit a formal request through the Help section of the 4matic app or mobile site. The form asks you to select a category — Terms & Conditions queries are routed directly to our compliance desk for a faster, more accurate response.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We handle your personal data, account credentials and transaction records in line with the principles set out below.

Data Retention

We keep your account data — including deposit and withdrawal records for UPI and Paytm transactions — for as long as your account is active and for a defined period thereafter, as required by applicable law in your jurisdiction.

Cookie Policy

Our platform uses cookies to keep your session active and remember account preferences. You can manage cookie permissions through your browser settings at any time, though some features may not function fully if certain cookies are disabled.

Account Security

Your account credentials are your responsibility. We use encrypted connections for all login and payment flows, including PhonePe and UPI sessions. If you suspect unauthorised access, contact support immediately so we can freeze the account.

Right to Access

Under these terms you may request a summary of the personal data we hold on your account at any time. Submit this request through the Help form or via email and we will respond within the timeframe set out in our data policy.

Right to Correct

If any personal detail on your account is inaccurate — name, contact number, address or payment method details — you can request a correction. Changes to payment-linked details go through identity verification before they are applied.

Account Closure Requests

You may close your account at any time by contacting our support team. We will process any remaining verified withdrawal balance to your UPI or Paytm account before completing the closure, subject to the standard verification checks.

Frequently Asked Questions About Our Terms

These questions cover what you are most likely to ask when reading through the Terms & Conditions for your 4matic account. If your question is not here, our support team can clarify any clause directly.

These terms apply to every person who opens an account on 4matic and uses the platform where local law permits. By registering and using the lobby, wallet or any other feature, you confirm that you have accepted all conditions set out in this document.

We reserve the right to update these terms at any time. When a material change is made, we will post a notice inside your account dashboard. Continuing to use the platform after the update goes live means you accept the revised version in full.

A breach of these terms can lead to account suspension or permanent closure, depending on the severity. Any verified account balance at the time of suspension may be withheld pending investigation, in line with the procedures described in the account termination clause.

Every deposit via UPI, Paytm or PhonePe is subject to the wallet and transaction rules within these terms. Deposits clear once payment confirmation is received from your provider. We are not liable for delays caused by your bank or payment app on their end.

Send a written request through the in-app Help form or via email to our support address. We will compile and deliver a summary of the personal data linked to your account within the timeline specified in our data handling policy, free of charge.

These terms are governed by applicable law in the jurisdiction where the platform operates. Where a clause conflicts with the local law that applies to your region in India, the local law takes precedence for that clause only; all other clauses remain fully in effect.

Contact our support team via live chat or email with the specific clause you are disputing and your account reference. Our compliance desk reviews such queries and will provide a written response explaining the basis on which the term was applied to your account.