Reference

Legal terms for India

4matic sets the rules for account access, data handling and request channels in one place so you can check the position before you open an account.

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4matic Legal terms for India
CONTACT PATHS

Send policy queries here

If you need help with a term, a record, or a request tied to your account, send it through the channel that matches the job. Written requests work well for corrections and copies; account-linked messages help us verify who you are; quick chat is useful when you need routing. We keep each request in the right queue so the reply can be tracked.

Team online

Email

Send longer requests here, including questions about access, record copies, or a term you want explained. Add the email linked to your account so we can match the request to the right profile and move it into the legal queue.

In-account form

Use this when you want a change tied to your profile, such as a correction or update. It lets us verify the account faster and keeps the request attached to your existing record.

Live chat

Good for quick routing when you are not sure which team should handle the matter. We will point you to the right form, address, or next step without asking you to repeat the same details.

DATA AND ACCESS

How we handle your records

We keep legal handling narrow. We collect only the details needed to run your account, answer a request, and meet duties that apply to us in India.

Data use

Account data is used to verify identity, process requests, keep your settings, and resolve disputes tied to your profile. We do not treat it as a public record, and access is limited to staff who need it.

Cookies

Cookies store session state, region choice, and the language you selected so the site does not forget you between pages. They also help us spot repeated login failures and broken forms.

Account security

We ask you to keep your password private, use device lock where possible, and sign out on shared phones. Our side keeps login logs and may ask for extra checks before sensitive changes go through.

Record retention

We keep records only for the time needed for service, legal duties, fraud checks, or dispute handling. When that purpose ends, the record is deleted or anonymised according to our internal schedule.

Who to contact

For a legal question, send the request through email or the in-account form so it reaches the right team. If the matter involves a correction, attach the exact details you want changed.

Request changes

You can ask for access, correction, or deletion of the data we hold where local law allows it. We may need to confirm the request from the account before any change is applied.

Answers on legal handling

This section covers the requests people ask us about most: access, corrections, cookies, data copies and account closure where local law permits it. If your situation is specific, the answer usually depends on the law that applies to your account and on the records we need to verify the request. Use the contact paths above and keep the details exact so we can reply without delay.

Access depends on local law and on whether the service is available where you are. If a location is not permitted, the account path stays closed there. We do not ask you to guess; the form will show what is available for your profile.

We keep only the details needed for account operation, identity checks, support requests, and legal duties. That may include contact details, session logs, and the request history attached to your profile.

Cookies remember session state, language, and region so you do not have to reset them on every page. They also help us detect broken forms and repeated login problems.

Yes, you can ask for a correction through the in-account form or email. Send the exact field and the new value, and we will verify the request before making the change.

We keep records only as long as needed for service, law, dispute handling, or fraud checks. Once the purpose ends, the record is removed or anonymised under our retention schedule.

Use email for long requests and the in-account form for changes linked to your profile. If you start in chat, we will route you to the right place and tell you what to send.

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